RETURNS, REFUND & EXCHANGE POLICY

Kelly Felder India

At Kelly Felder India, we strive to ensure that every purchase meets your expectations. We offer a 7-day return request period and a 7-day exchange request period, subject to the conditions outlined below.

This policy applies to orders received by delivery and purchases made directly in our retail store.

Eligible returns may be resolved through an exchange, store credit, or monetary refund, depending on the circumstances of the request and the approved resolution.

1. Exchange Policy

• Exchange requests must be submitted within 7 days of receiving the product.
• Exchanges are available for size-related issues or manufacturing defects.
• Products must be unused, unwashed, unaltered, and have all original tags attached, except where applicable consumer protection laws provide otherwise.
• Valid proof of purchase is required.
• Exchanges are subject to product availability and eligibility.

2. Return & Refund Policy

Kelly Felder India offers store credit or monetary refunds for approved eligible returns, subject to our return and exchange conditions.

• Return requests must be submitted within 7 days of receiving the product.
• Return requests are reviewed based on product condition, eligibility, and reason for return.
• Approved returns may be resolved through store credit or a monetary refund.
• The applicable resolution depends on the circumstances of the return and relevant consumer protection laws.
• Approved monetary refunds will be processed within 10 days of refund approval.

Nothing in this policy limits customers’ rights regarding defective, damaged, incorrectly described, or incorrectly supplied products under applicable consumer protection laws.

3. Conditions for Returns & Exchanges

To be eligible for a discretionary return, exchange, store credit, or monetary refund:

• Return requests must be submitted within 7 days of receiving the product.
• Exchange requests must be submitted within 7 days of receiving the product.
• The item must be in its original condition.
• The product must be unworn, unwashed, and unaltered.
• All original tags and packaging must be retained.
• A valid receipt or proof of purchase must be provided.

These conditions apply to discretionary returns and exchanges and do not restrict statutory consumer rights.

4. Non-Returnable Items

The following items are generally not eligible for discretionary returns or exchanges:

• Items purchased during sales or promotional offers.
• Customized or altered products.
• Products without original tags or packaging.
• Products that have been worn, washed, used, or damaged after purchase.

These exclusions do not affect customers’ statutory rights concerning defective, damaged, incorrectly described, or incorrectly supplied goods.

5. Defective, Damaged, or Incorrect Products

Customers are encouraged to inspect their purchases upon delivery.

If a product is defective, damaged, or incorrectly supplied, please contact our customer support team as soon as possible, preferably within 48 hours, with photographs and your order details.

Our team will review the issue and arrange an appropriate resolution, which may include an exchange, store credit, or monetary refund, depending on the circumstances and applicable consumer protection laws.

The recommended 48-hour reporting period does not limit customers’ rights under applicable law.

6. How to Request a Return, Refund, or Exchange

To submit a request, please contact our customer support team.

Email: info@kellyfelder.in
Phone: +91 9100112062

Please provide the following details:

• Your order number or proof of purchase.
• Product name and details.
• Reason for requesting the return, refund, or exchange.
• Clear photographs where relevant, particularly for defective, damaged, or incorrect products.

Our customer support team will review your request and provide instructions for returning or exchanging your item, including the appropriate return method and address.

Please contact our team before bringing or sending an item for return.

Any applicable return or exchange shipping charges will be communicated when the return arrangements are confirmed. Free shipping on the original order does not automatically include free return or exchange shipping. This does not affect customers’ statutory rights.

7. Store Return Location

Kelly Felder India – Banjara Hills

Shop No. 4, Vamsiram Jyothi Valencia, Road No. 2, Andhra Pradesh Real Estate, Green Valley, Banjara Hills, Hyderabad, Telangana 500034, India.

Please contact customer support before visiting the store to arrange a return or exchange.

For delivered orders, contact our team to confirm the return address and shipping instructions before sending your item.

8. In-Store Purchases

For products purchased directly from our retail store:

• Return requests must be submitted within 7 days of purchase.
• Exchange requests must be submitted within 7 days of purchase.

All requests are subject to the eligibility conditions outlined in this policy. The original receipt or valid proof of purchase is required.

Eligible requests may be resolved through an exchange, store credit, or monetary refund, depending on the approved resolution.

Nothing in this section limits customers’ statutory rights under applicable consumer protection laws.

9. Store Credit & Monetary Refund Processing

Store Credit

Approved eligible returns may be resolved through store credit, which can be used toward future purchases at Kelly Felder India, subject to the conditions communicated when the credit is issued.

Monetary Refunds

Where a monetary refund is approved, Kelly Felder India will process the refund within 10 days of refund approval.

Approved monetary refunds will generally be initiated through the original payment method, where available and appropriate.

Bank & Payment Provider Processing Time

Although Kelly Felder India processes approved monetary refunds within 10 days, the time required for the funds to appear in your bank account or on your payment card depends on your bank or payment provider.

We cannot guarantee an exact date when the refunded amount will be credited to your account, as bank and payment-provider processing times are outside our control.

If your refund has been processed but the amount has not yet appeared in your account, please contact your bank or payment provider. Our customer support team can also assist with refund status inquiries.

Nothing in this section limits statutory refund rights or legally required refund deadlines.

10. Customer Support

For questions regarding returns, exchanges, store credit, or monetary refunds, please contact:

Email: info@kellyfelder.in
Phone: +91 9100112062
Website: https://kellyfelder.in

Our customer support team will assist you with your request and provide information about the applicable return, exchange, or refund process.