RETURNS / REFUND / EXCHANGE POLICY
At Kelly Felder, we strive to ensure that every purchase meets your expectations. If for any reason you are not completely satisfied with your purchase, we offer an easy exchange process.
1. Exchange Policy
Products can be exchanged within 7 days from the date of purchase or delivery.
Exchanges are allowed only for size issues or manufacturing defects.
The product must be unused, unwashed, and with all original tags intact.
2. Return Policy
We currently do not offer refunds on purchased items.
Approved returns will be issued as store credit, which can be used for future purchases.
3. Conditions for Exchange/Return
To be eligible for an exchange or store credit:
The item must be in original condition with tags attached.
The product must be unworn and unaltered.
The request must be raised within 7 days of receiving the product.
4. Non-Returnable Items
The following items cannot be returned or exchanged:
Items purchased during sale or promotional offers
Customized or altered products
Products without original tags or packaging
5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 48 hours of delivery with clear images of the issue. Our team will review and arrange an exchange or store credit accordingly.
6. How to Request an Exchange
To request an exchange or return, please contact us at:
Email: as mentioned
Phone/WhatsApp: as mentioned
Our team will guide you through the exchange process.
7. In-Store Purchases
For products purchased from our store, exchanges can be made only at the same store within 7 days, with the original bill.