Shipping & Store Pickup Policy

Last Updated: October 28, 2026

1. Shipping Availability

Kelly Felder India currently operates on a Store Pickup Only basis.

We do not currently offer home delivery, local delivery, nationwide shipping, or courier delivery services.

Customers may place orders through our official website and collect their purchases from our designated retail store in Hyderabad, India.

2. Store Pickup Location

Kelly Felder India – Banjara Hills

Shop No. 4, Vamsiram Jyothi Valencia, Road No. 2, Andhra Pradesh Real Estate, Green Valley, Banjara Hills, Hyderabad, Telangana 500034, India.

3. Order Processing & Pickup Time

Orders are usually ready for collection within 24 hours, subject to product availability and order confirmation.

Customers are advised to wait until they receive confirmation that their order is ready for pickup before visiting the store.

Pickup preparation times may vary due to product availability, order volume, or store operations.

4. Shipping and Pickup Charges

Store pickup is FREE.

As home delivery and courier shipping are currently unavailable, no shipping or delivery charges apply.

Any applicable charges will be disclosed during checkout before the order is confirmed.

5. Serviceable Areas

Store pickup is available to customers who can collect their orders from our designated Hyderabad store.

We currently do not provide delivery services to other locations within India or internationally.

6. Store Pickup Requirements

When collecting an order, customers should provide their order confirmation or order number.

For security and verification purposes, our store team may request additional information to confirm the order.

7. Store Working Hours

Customers are encouraged to contact our customer support team to confirm store opening hours and pickup availability before visiting.

8. Returns & Exchanges

For information about returns, exchanges, store credit, monetary refunds, and applicable processing times, please refer to our Return, Refund & Exchange Policy.

9. Customer Support

For assistance with orders, pickup arrangements, or product availability, please contact:

Email: info@kellyfelder.in

Phone: +91 9100112062

Official Website: https://kellyfelder.in

10. Policy Updates

Kelly Felder India reserves the right to update its shipping and store pickup arrangements.

If additional delivery services are introduced in the future, the applicable shipping charges, serviceable locations, and estimated delivery timelines will be communicated through our website and checkout.